Free
For those taking their first steps in e‑commerce
Included:
- 1 Marketplace account/Store/Social Media/E-mail
- Base integration
- 1 autoresponder
- 14-day message history
How much is your time worth?
With Responso, e-commerce businesses save
at least 24 hours every month while handling 30% more inquiries.
Pay as you grow
Monthly Subscriptions
Annually Subscription
-20% – save up to 216 USD on the PRO plan!
Basic
For small businesses focused on growth and optimization
AI included
99 79 25 19 21 17 26 21 PLN EUR GBP USD / mo
+0.19 PLN Text conversation +0.05 EUR Text conversation +0.04 GBP Text conversation +0.05 USD Text conversation
3 integrations
Choose PlanEverything in Free, plus:
- 3 Marketplace/Store/Social Media/E-mail integrations
- Base integration
- 6-month message history
- Standard Chat
- Add-ons available for purchase
Pro
For businesses focused on scaling and maximizing conversion
AI included
329 263 79 64 69 55 87 69 PLN EUR GBP USD / mo
+0.19 PLN Text conversation +0.05 EUR Text conversation +0.04 GBP Text conversation +0.05 USD Text conversation
10 integrations
Choose PlanEverything in Basic, plus:
- 10 Marketplace/Store/Social Media/E-mail integrations
- Base integration
- Unlimited message history
- Fully Customizable Chat
- API Access
- Add-ons available for purchase
Enterprise
For market leaders requiring dedicated infrastructure
AI included
999 799 239 193 209 167 259 209 PLN EUR GBP USD / mo
+0.19 PLN Text conversation +0.05 EUR Text conversation +0.04 GBP Text conversation +0.05 USD Text conversation
Unlimited Integrations
Choose PlanEverything in Pro, plus:
- Unlimited integrations across all channels
- Base integration
- Dedicated Account Manager
- Custom onboarding & implementation
- Add-ons available for purchase
Included:
- 1 Marketplace account/Store/Social Media/E-mail
- Base integration
- 1 autoresponder
- 14-day message history
Everything in Free, plus:
- 3 Marketplace/Store/Social Media/E-mail integrations
- Base integration
- 6-month message history
- Standard Chat
- Add-ons available for purchase
Everything in Basic, plus:
- 10 Marketplace/Store/Social Media/E-mail integrations
- Base integration
- Unlimited message history
- Fully Customizable Chat
- API Access
- Add-ons available for purchase
Everything in Pro, plus:
- Unlimited integrations across all channels
- Base integration
- Dedicated Account Manager
- Custom onboarding & implementation
- Add-ons available for purchase
Explore all Responso features available across plans
View comparison* All prices listed on this page are net prices, to which 23% VAT must be added.
Add-ons to power up your workflow
Handle more inquiries, save more time, and drive more conversions.
Available as optional add-ons for Basic, Pro, and Enterprise plans.
-
139 zł 35 EUR 29 GBP 37 USD
500 usages 500 usages 500 usages 500 usages
Translations
Real-time translation for incoming and outgoing messages in any language – including within your automations.
-
259 zł 65 EUR 55 GBP 68 USD
500 tickets 500 tickets 500 tickets 500 tickets
AI Assistant
Context based conversations with customers. The AI Assistant draws from unlimited knowledge bases, as well as order details and listing info from your selected integrations.
-
Call Center
Coming soonMake and receive calls with dedicated phone numbers or port your own. Includes call history and transcription, AI sentiment analysis, and automated call summaries.
Note: All prices listed on this page are net (excluding 23% VAT).
How much will you pay?
Run the numbers. Use our calculator to get an estimate of your Responso costs based on your specific business needs.
Test for FreeDisclaimer: This simulation is for illustrative purposes only. It constitutes commercial information and does not represent a binding offer within the meaning of the Civil Code. Actual fees may vary depending on the actual scope and manner of service usage, particularly the number of conversations and add-ons used.
Calculate your monthly bill
0,00 PLN / net per month
We chose Responso because it was clear from the start that this tool was built with e-commerce in mind. Our tickets-per-agent ratio has increased by 30%.
Compare plans and features
Compare our plans and their available features to choose the package that best suits your needs.
Price per month
Monthly Subscriptions
0 PLN / mo
0 EUR / mo
0 GBP / mo
0 USD / mo
99 PLN / mo
25 EUR / mo
21 GBP / mo
26 USD / mo
329 PLN / mo
79 EUR / mo
69 GBP / mo
87 USD / mo
999 PLN / mo
239 EUR / mo
209 GBP / mo
259 USD / mo
Price per month
Annually Subscription
0 PLN / mo
0 EUR / mo
0 GBP / mo
0 USD / mo
79 PLN / mo
19 EUR / mo
17 GBP / mo
21 USD / mo
263 PLN / mo
64 EUR / mo
55 GBP / mo
69 USD / mo
799 PLN / mo
193 EUR / mo
167 GBP / mo
209 USD / mo
Feature
Number of integrations
11xMarketplaceE-storeSocial MediaE-mail
33xMarketplaceE-storeSocial MediaE-mail
1010xMarketplaceE-storeSocial MediaE-mail
UnlimitedMarketplaceE-storeSocial MediaE-mail
Base integration
Yes (beyond limit)
Yes (beyond limit)
Yes (beyond limit)
Tak
Number of agents
Unlimited
Unlimited
Unlimited
Unlimited
Available channels
All
All
All
All
Reply capability
Message history
14 days
6 months
Unlimited
Unlimited
Autoresponders
1
Unlimited
Unlimited
Unlimited
Automations
Unlimited
Unlimited
Unlimited
Statuses
Filters
Tags
AI Context Analysis
AI Sentiment Analysis
AI Grammar Correction
AI Tone Adjustment (Polite)
AI Assistant
Ad-ons
Ad-ons
Ad-ons
Teams
Chat
Yes (no personalization)
Yes (personalized)
Yes (personalized)
Call Center
Ad-ons
Ad-ons
Ad-ons
Allegro Reviews Module
Returns & Complaints Module
API Access
Speech-to-Text
Ticket Language Detection
Translations
Ad-ons
Ad-ons
Ad-ons
Reports
Tasks
Contacts
Templates
Spam list
E-mail Signatures
Business Hours
Message Delay
Dedicated Account Manager
Custom Onboarding
Add-ons for purchase
FAQ
Frequently asked questions
Yes. Every account connected to the Responso system is a separate integration, and this applies to all channels. Within your integration limit, you can connect different channels or multiple accounts within the same channel.
Example:
Basic Plan:
Amazon + WooCommerce + Instagram OR 2x Amazon + 1 e-mail inbox.
Pro Plan:
Amazon + eBay + WooCommerce + Instagram + 6 e-mail inboxes OR 5x Amazon + 3 e-mail inboxes.
A text conversation is another name for a ticket – a single communication thread with a unique identifier that allows for the exchange of any number of messages within that thread.
No, tickets imported at the moment an integration is added are not subject to a fee.
No. Tickets imported as spam (marked as spam by an external mail server) or marked as spam as a result of an automatic action set up in Responso are not subject to a fee.
Yes, each add-on can be purchased at any time during the billing cycle. Additional features will be available immediately after the add-on is activated.
These features are available without limits in the Basic, Pro, and Enterprise plans.
This feature is available without limits in the Basic, Pro, and Enterprise plans.
A translation usage is a one-time translation of a selected incoming or outgoing message, or text entered in the message editor, using this feature.
By purchasing a package, you get a pool of tickets where the AI Assistant can participate. Within a single ticket, the Assistant can reply multiple times, and this still only consumes one ticket from your package.
No. In every plan, you can integrate Responso with Base outside the integration limit. This also applies to the Free plan. This means: Free (1 integration + Base), Basic (3 + Base), Pro (10 + Base).
Yes. One chat session counts as one ticket.
A non-personalized chat (Basic plan) has the standard Responso appearance. With the Pro or Enterprise package, you can visually customize the chat to match your store’s branding.
During the trial, you have access to all system features. This includes the AI Assistant (500 tickets) and Translations (500 usages). After exceeding these limits, the system will notify you – to continue using them, you must select a paid plan and purchase the chosen add-ons.
Yes. Upon purchasing a paid subscription, you will receive an invoice for the subscription fee (paid in advance). Every month, you will receive an invoice for the tickets used in the previous month (paid in arrears). Each add-on will be billed on a separate invoice.
Current ticket usage and add-on consumption for the billing period can be found in the Responso panel.