Answer your customer in chat before they abandon their cart
Over 70% of e-commerce carts are abandoned. Some of those customers left because they couldn't find an answer to their question at the right moment. Live chat from Responso appears on your store at exactly the moment a buyer needs it – and lands directly in the same panel where you handle Allegro, Amazon, and e-mail.
Responso helps businesses just like Yours
Meet Live Chat from Responso
Configure Chat in your Responso panel
Setting up chat is straightforward: give it a name, set availability hours (when the chat window should be active for customers), and choose the agents responsible for handling it. You can also decide on which store subpages the widget should appear and where the chat icon should be placed.
Copy the generated code and paste it into your store
Once you save the configuration, Responso generates a ready-to-use JavaScript snippet. Just copy it and paste it into your store’s code – in the <head> section or before the closing <body> tag. It works on WooCommerce, Shopify, PrestaShop, Shoper, and any other platform where you have access to the code. No additional configuration on the store side is required.
Handle chat messages inside Responso
From the moment the code is embedded, the chat window is visible to customers on the chosen subpages. Every message sent by a buyer arrives directly in the Responso inbox – the same one where you handle Allegro, email, and other channels. Chat tickets can be assigned to specific agents, prioritised based on sentiment, and tagged. If you want chat to work outside business hours too, set up the AI Assistant – it will answer customer questions based on your knowledge base.
Without chat, you lose customers who were ready to buy
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70%
of carts in e-commerce are abandoned – some of those are customers who had a specific question, couldn't find an answer, and closed the page.
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20%
is the average increase in conversion after implementing live chat on a store – buyers who interact via chat are 2.8x more likely to make a purchase.
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63%
of customers who used live chat are more likely to return to the store than those who didn't have that option.
What do you gain with live chat from Responso?
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You react instantly when a transaction is hanging by a thread
An e-mail reply sent a few hours later is too late – the customer has already bought from a competitor. Responso chat works right here, right now, when a user is browsing an offer or reviewing their shopping cart. One quick answer to a doubt can save a sale in seconds. What’s more, it’s an ideal tool for effective up-selling and cross-selling, since the agent can see exactly which product the customer is currently looking at.
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One integrated panel – no extra costs
You don’t need to pay for a separate system or burden your team with yet another tool they need to learn. Chat from Responso becomes an integral part of your existing customer service panel. Agents work in a familiar environment, and you as a manager get a full overview of support performance. And you don’t spend money on another tool.
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Lightning-fast deployment in minutes, not weeks
Copy the code, paste it into your store, and start collecting orders. The process requires no software agency, no complex API integrations, and no lengthy team training. The tool is fully operational the moment the code is implemented. If you already have a Responso account, launching a new channel takes literally a moment.
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Chat that sells after hours, powered by AI
The office closes at 5 PM, but e-commerce traffic is going strong well into the night. When your team is resting, the AI Assistant automatically takes over chat support. Based on the knowledge base you provide, it delivers precise answers about your product range, shipping status, or returns policy. The customer gets an immediate, substantive resolution instead of a dry message telling them to write back tomorrow.
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Full control over ticket flow and security
You have complete authority over chat traffic: configure automatic message routing to the relevant sections or assign agents manually. Outside operating hours, you can hide the widget entirely with a single click or activate a contact form instead. On top of that, the built-in Sentiment Analysis immediately flags customer frustration and assigns the highest priority to the case – protecting you from a crisis escalating.
FAQ
Frequently asked questions
Live chat in Responso is a tool that allows you to embed a chat widget directly on your online store page. Customers can contact you through it in real time, and all chat messages go to the central Responso panel—where you handle communication from all other channels. Implementation is simple—just copy the generated code and embed it in the page code, without any additional configuration.
Live chat from Responso can be embedded on many e-commerce platforms, including WooCommerce, Shopify, other store management systems and anywhere you have access to the page code.
Yes, live chat in Responso offers customization options—you can decide on which store subpages the chat should display and where the chat icon should be located. You can also set the hours when customers can use the chat and select specific employees responsible for handling it. This way, chat works exactly when your team is available.
Live chat allows you to instantly resolve customer doubts in real time, which can significantly increase conversion in the store. Thanks to immediate contact with a consultant, customers make purchasing decisions faster, and you can more effectively conduct cross-selling and up-selling. According to research, 51% of consumers are willing to choose a store again if it offers chat support.
Yes, all live chat messages go directly to the Responso panel, where you handle communication from Amazon, emails and other sources. You don’t have to switch between different systems—you manage everything from one place, which saves time and streamlines team work.
Yes, messages from live chat can be subject to automation, just like other tickets in Responso. You can, for example, automatically assign high priority to messages from upset customers thanks to sentiment analysis or assign chats to specific agents. Outside team working hours, you can set a display of an unavailability message or completely hide the chat widget. You can also use AI Assistant to automatically handle chat inquiries, so customers receive answers even when your team is busy.
Yes, live chat in Responso is integrated with Responso AI Assistant, which works as an advanced chatbot based on artificial intelligence. The tool can independently answer customer questions—about products, delivery time or returns—directly in live chat. AI Assistant will use information about your company and offer that you provide. Thanks to this, customers will receive accurate, verified answers to questions asked in the context of your e-commerce.
No, handling live chat in Responso is intuitive and does not require specialized technical knowledge. Implementation involves copying the generated code and pasting it into the store page source code. After embedding, chat works immediately, and its handling takes place in the same Responso interface you use to manage other customer messages.
Chat isn't a add-on – it's the foundation of modern, effective selling.
Add chat to your store and manage it from the same place as all your other communication. No credit card required. Up and running in minutes.